(Over)managing learning: The “administrative burden” consumes staff time and priorities in a community literacy program

A program coordinator in a community-based Literacy and Basic Skills (LBS) program took some time from her work to walk me through the systems and processes she has developed to fulfill mandated ministry reporting and organize a learning program.* Patti (a pseudonym) works full-time at an urban community-centre, which hosts the LBS program. Her paid … Continue reading (Over)managing learning: The “administrative burden” consumes staff time and priorities in a community literacy program